About CT1 Technologies
Kent's trusted technology partner for businesses that can't afford downtime: keeping companies across Canterbury and Kent secure, productive and fully operational.
What started as a helpdesk is now a full technology partner
CT1 Technologies began as a small helpdesk supporting local businesses in Kent. As our clients grew, we grew with them, developing into a team that values clear communication, dependable relationships and a service that genuinely puts people first.
Local companies supported across Canterbury and Kent
Years of experience as a long-term technology partner
Round-the-clock cover, 365 days a year
Customer satisfaction score across our client base
Every IT company says the same things. Here is what actually differs.
Friendly, responsive and proactive are table stakes and everyone claims them. What is worth comparing is how a provider charges, what they commit to in writing, and what happens on the day something goes wrong.
One fixed monthly fee, per user
No charge per ticket and no hourly rate. The fee scales as you hire and comes down if you shrink, so next month is never a surprise. It also means we are paid to stop things breaking rather than to turn up after they have.
See package pricingResponse times you can hold us to
Fifteen minutes for critical issues, thirty for high priority. The same on every package, backed by service credits rather than a promise, so there is a consequence if we miss them.
Read the service level agreementMost of it happens before you notice
Patching on a schedule, endpoint protection on every device, and monitoring that raises problems rather than waiting for somebody to ring in about one.
What managed IT support coversOne number, one email, one portal
Your team is not routed through a queue and does not have to explain your setup from scratch every time. The engineers looking after you know what you have, because they documented it.
Talk to usAdvice, not only fixes
A regular review and a roadmap ranked by risk and cost, so you know what to plan for and roughly what next year should cost. Nothing on it happens without your say-so.
How we approach IT strategyOur core values are the foundation of everything we do
We anticipate challenges, embrace change and continually improve to help our clients stay secure, resilient and prepared for what's next, not just respond to what's happening today.
We hold the standards we would expect of anyone touching your data
Plenty of IT providers will help you achieve a certification they do not hold themselves. It is a fair question to ask any of them, and these are ours.
ISO 9001
Quality management
How we run, record and review our own processes, audited externally rather than asserted.
ISO 27001
Information security management
How information is protected, including yours. The standard your clients' security questionnaires are usually written against.
Cyber Essentials Plus
UK government-backed scheme
The independently tested version of Cyber Essentials, where an assessor verifies the controls rather than taking a self-assessment on trust.
ISO 14001
Environmental management
How we measure and reduce the environmental impact of how we operate.
ISO 45001
Occupational health and safety
How we keep our engineers safe, on our own premises and on yours.
Canterbury based, working across Kent
Our office is at 71 New Dover Road in Canterbury. Most support is delivered remotely because that is faster for the person waiting, but we are a van ride from most of the county when something needs hands on it.
Our team is our greatest asset
Made up of dedicated IT professionals with extensive experience in support, security and cloud, our team is united by a commitment to fast response times, plain-English communication and exceptional service.
Meet the minds behind CT1 Technologies
Jay Williamson
Director
Cameron Phillips-Jennings
Director
Joanne Oliver
Finance Director
Jay Thomas
Head Engineer
David Booton
Commercial Lead
Edward Lee
Service Desk Manager
Shajahan Karumba Poyil
Network Manager
Brandon Eynon
Automation Engineer
Is your IT holding your business back?
Book a free 30-minute IT health check and we'll identify clear opportunities to improve your security, performance and productivity, with no obligation and no jargon.