IT Support in Broadstairs
Personal, fixed-fee IT support for Broadstairs businesses: a local team that answers the phone, knows your setup and keeps you working.
IT support with a personal touch
CT1 Technologies provides fixed-fee IT support for businesses in Broadstairs, with engineers based in Canterbury covering the area.
Broadstairs is a town of independents: restaurants and cafés around Viking Bay, boutique retailers on the high street, and a quiet but substantial community of professional practices and home-based businesses.
That kind of business doesn't want a faceless national helpdesk. CT1 Technologies gives Broadstairs businesses a named local team from Canterbury, half an hour away, covering helpdesk, security, Microsoft 365, backups and connectivity for one fixed monthly fee.
What our Broadstairs IT support includes:
Contractual response times, not averages: 15 minutes for critical issues, 30 minutes for high priority, 2 hours for medium and 4 hours for low, backed by service credits if we miss them.
- Unlimited helpdesk support with a 100% ticket response rate
- On-site visits across Thanet from engineers who cover Broadstairs regularly
- Proactive monitoring and patching that prevents problems instead of billing for them
- Cyber security and backups sized and priced for small teams
- Microsoft 365 management including migration, licensing and Copilot
- One phone call to 01227 808050 gets you a real local engineer, not a call queue
Built for Broadstairs-sized businesses
Most Broadstairs businesses have between two and twenty staff, and our service is designed for exactly that scale: enterprise-grade security and monitoring, delivered at a per-user price a small team can justify.
We already support independents and practices across Thanet, so we know the local broadband options, the seasonal rhythm of the coast and the difference good IT makes to a small team's week.
Already have someone looking after your IT in Broadstairs?
An in-house IT person
We work alongside them rather than replacing them: taking the helpdesk queue, the patching schedule and the out-of-hours cover off their plate, so they can spend their time on the projects that actually need someone who knows your business. Plenty of our clients run it this way.
An existing IT provider
If it's not working the way you'd like, we manage the switch: collecting documentation, credentials and licences from your outgoing provider, so your team isn't the one chasing them. See how switching provider actually works.
“We thought we needed more staff. It turned out we needed CT1 to make the software we already paid for actually work for us.”
Managing Partner, Kent accountancy practice
We hold ISO 9001, ISO 14001, ISO 45001 and ISO 27001 ourselves, alongside Cyber Essentials Plus: the standards we would expect of anyone touching a client's data, applied to our own.
Frequently asked questions
Not at all. Most of our clients are small and medium businesses, and our fixed per-user pricing means a five-person firm gets the same protection and response as a fifty-person one, at a fifth of the cost.
We're a small team. Are we too small for managed IT?
Not at all. Most of our clients are small and medium businesses, and our fixed per-user pricing means a five-person firm gets the same protection and response as a fifty-person one, at a fifth of the cost.
Do you offer on-site IT support in Broadstairs?
Yes. Our Canterbury engineers cover all of Thanet, so urgent on-site issues are usually dealt with the same day, and most problems are fixed remotely within minutes.
How much does IT support in Broadstairs cost?
A simple fixed monthly fee per user, agreed up front, with no surprise bills. Book a free IT health check for a clear, itemised quote.
Can you take over from our current IT provider?
Yes: we handle the whole switch, including documentation, passwords and licences, with any brief interruption scheduled around your working day rather than left to chance.
Do you offer IT support by the hour, or only on contract?
Fixed monthly fee only, priced per user. No hourly billing and no per-ticket charges, which means we are paid to stop problems happening rather than to turn up once they have.
Do you provide support outside normal office hours?
Helpdesk hours are 08:30 to 17:30, Monday to Friday, excluding public holidays. 24/7 cover is available where an outage outside those hours would genuinely stop the business, agreed as part of your setup rather than assumed.
Is outsourced IT support cheaper than hiring in-house?
For most businesses under a certain size, yes: one salaried engineer covers one set of skills and is unavailable when they are on leave or off sick, where a fixed monthly fee buys a whole team's worth of cover. The exact comparison depends on your headcount and how specialised your needs are, which is exactly what a free IT health check works out.
How is CT1 different from a national IT company that covers Broadstairs?
A national provider's Broadstairs coverage usually means a call centre and a subcontracted engineer dispatched from wherever one is free. Ours is a Kent-based team already working in Broadstairs regularly, who can be on-site quickly at local rates rather than being charged out from London.
Book your free IT health check
Tell us a little about your business and we'll identify security risks, outdated systems and hidden costs, free, with no obligation and no hard sell.
Prefer to talk? Call 01227 808050 . Phone lines open Mon–Fri, 8:00am–6:00pm.