IT Support in Medway
One local IT partner for the Medway towns: Rochester, Chatham, Gillingham and Strood, covered by fixed-fee support and proactive monitoring.
IT support for Kent's biggest urban economy
CT1 Technologies provides fixed-fee IT support for businesses in Medway, with engineers based in Canterbury covering the area.
The Medway towns are home to tens of thousands of businesses: professional firms in Rochester, engineering and manufacturing heritage around Chatham, universities and healthcare, and the retail and logistics that serve a population of over a quarter of a million.
CT1 Technologies supports Medway businesses from Canterbury, around 40 minutes down the M2. We become your complete outsourced IT department: helpdesk, security, Microsoft 365, backups and connectivity for one fixed monthly fee.
What our Medway IT support includes:
Contractual response times, not averages: 15 minutes for critical issues, 30 minutes for high priority, 2 hours for medium and 4 hours for low, backed by service credits if we miss them.
- Unlimited helpdesk support with a 100% ticket response rate
- On-site visits across Medway covering Rochester, Chatham, Gillingham and Strood
- Proactive monitoring and patching that prevents problems instead of billing for them
- Cyber security and backups with Cyber Essentials guidance built in
- Multi-site support with one helpdesk and one invoice across every location
- One phone call to 01227 808050 gets you a real local engineer, not a call queue
From Rochester High Street to Medway City Estate
We support professional practices in Rochester's historic centre, businesses on Medway City Estate and Gillingham Business Park, and organisations spread across several Medway sites who want one IT partner instead of three.
Multi-site businesses are where fixed-fee support pays for itself: one helpdesk, central monitoring and consistent security across every location, priced per user rather than per emergency.
Already have someone looking after your IT in Medway?
An in-house IT person
We work alongside them rather than replacing them: taking the helpdesk queue, the patching schedule and the out-of-hours cover off their plate, so they can spend their time on the projects that actually need someone who knows your business. Plenty of our clients run it this way.
An existing IT provider
If it's not working the way you'd like, we manage the switch: collecting documentation, credentials and licences from your outgoing provider, so your team isn't the one chasing them. See how switching provider actually works.
“CT1 took a genuine weight off our shoulders. We know client files are secure and if anything goes wrong, they are on it before we have even noticed.”
Practice Manager, Canterbury law firm
We hold ISO 9001, ISO 14001, ISO 45001 and ISO 27001 ourselves, alongside Cyber Essentials Plus: the standards we would expect of anyone touching a client's data, applied to our own.
Frequently asked questions
Yes. Our engineers cover the Medway towns from Canterbury, around 40 minutes down the M2, and remote monitoring means most issues are resolved before a visit is ever needed.
Do you offer on-site IT support in Medway?
Yes. Our engineers cover the Medway towns from Canterbury, around 40 minutes down the M2, and remote monitoring means most issues are resolved before a visit is ever needed.
Can you support multiple Medway sites?
Yes, multi-site support is one of our strengths: one agreement, one helpdesk and central monitoring across Rochester, Chatham, Gillingham and beyond.
How much does IT support in Medway cost?
A simple fixed monthly fee per user, agreed up front, with no surprise bills. Book a free IT health check for a clear, itemised quote.
Can you take over from our current IT provider?
Yes: we handle the whole switch, including documentation, passwords and licences, with any brief interruption scheduled around your working day rather than left to chance.
Do you offer IT support by the hour, or only on contract?
Fixed monthly fee only, priced per user. No hourly billing and no per-ticket charges, which means we are paid to stop problems happening rather than to turn up once they have.
Do you provide support outside normal office hours?
Helpdesk hours are 08:30 to 17:30, Monday to Friday, excluding public holidays. 24/7 cover is available where an outage outside those hours would genuinely stop the business, agreed as part of your setup rather than assumed.
Is outsourced IT support cheaper than hiring in-house?
For most businesses under a certain size, yes: one salaried engineer covers one set of skills and is unavailable when they are on leave or off sick, where a fixed monthly fee buys a whole team's worth of cover. The exact comparison depends on your headcount and how specialised your needs are, which is exactly what a free IT health check works out.
How is CT1 different from a national IT company that covers Medway?
A national provider's Medway coverage usually means a call centre and a subcontracted engineer dispatched from wherever one is free. Ours is a Kent-based team already working in Medway regularly, who can be on-site quickly at local rates rather than being charged out from London.
Book your free IT health check
Tell us a little about your business and we'll identify security risks, outdated systems and hidden costs, free, with no obligation and no hard sell.
Prefer to talk? Call 01227 808050 . Phone lines open Mon–Fri, 8:00am–6:00pm.