Managed IT Support

Your outsourced IT department

We act as your complete IT department, taking ownership of your entire tech stack so you never have to think about IT again. Issues are caught and resolved early, keeping your team working smoothly with less downtime, fewer emergencies and far less stress.

Every client gets fast, friendly support from familiar engineers who know your business and how you work, no repeating yourself, no being passed around.

We look after more than 80 businesses across Kent, most of them between 5 and 100 staff, in sectors where an hour of downtime costs real money: law firms, accountancy practices, care providers, construction companies, schools and retailers. Most of them came to us after outgrowing a one-person IT provider, or after losing patience with a national helpdesk that treated them as a ticket number.

What we take on, and what stays with you

Managed support from CT1 covers everything your business needs in order to keep working: the laptops and desktops your team uses every day, the servers and cloud services behind them, the network they connect over, and the identities, licences and backups that hold it all together. If it plugs in, logs in or bills you monthly, it is in scope.

That includes the parts most providers quietly leave out. Vendor management means we chase your broadband supplier, your line-of-business software provider and your printer company so your staff do not have to. Procurement means we specify and source hardware at trade pricing rather than pointing you at a retail website. Starters and leavers are handled end to end, from ordering the laptop to revoking the last account on someone's final day.

What stays with you is the decision-making. We recommend, we cost it up, we explain the trade-offs in plain English, and you decide. Nothing is bought or changed without your sign-off.

Project work sits outside the monthly fee: office moves, migrations, new site builds and anything else with a defined beginning and end. It is quoted separately and itemised in writing before you commit, never added to a bill afterwards.

Our Managed IT Support includes:

• Unlimited helpdesk support with a 100% ticket response rate
• Proactive remote monitoring that spots problems before they cause downtime, with 24/7 cover on Technology Partner
• Patch management keeping every device secure and up to date
• On-site support across Canterbury, Kent and the South East, included from Complete and chargeable on Essential
• Device and user management for starters, leavers and everything between
• Microsoft 365 backup because Microsoft's own retention is not a backup
• Disaster recovery planning a written plan naming who does what in the first hour, on Technology Partner
• IT procurement sourcing the right hardware at the right price
• Vendor management we deal with your suppliers so your team doesn't have to, on Complete and above
• Service reviews annually on Complete, quarterly with a full IT roadmap on Technology Partner

Response times you can hold us to

Most IT companies publish an average response time. An average tells you what usually happens. Ours is a contractual guarantee, written into your service agreement, with service credits payable if we miss it.

Uptime, cover and credits

Alongside those response times we guarantee 99.99% network uptime. Fall below it and service credits apply on a sliding scale, rising to 100% of the monthly fee if uptime drops under 99%. Hardware failures carry their own replacement guarantees, with a two-hour target on drives, memory, power supplies and network interfaces.

Standard cover runs 08:30 to 17:30, Monday to Friday, excluding public holidays, with 24/7 cover available where your operation genuinely needs it. Every ticket is logged, prioritised and visible to you, so nothing depends on remembering who you spoke to.

How onboarding works

Switching provider sounds disruptive. Done properly it is not, because the work happens around your team rather than to them.

• 1. Discovery. We audit what you actually have: every device, licence, server, network device and supplier contract. You get the findings whether or not you go ahead with us.
• 2. Transition plan. We agree what needs fixing immediately, what can wait, and how we take over from your current provider without leaving a gap in cover.
• 3. Tooling and access. Monitoring, patching, backup and security agents are deployed to every device, and admin credentials are transferred and properly documented.
• 4. Go live. We take over support from an agreed date. Your team gets one number, one email address and a portal, plus an introduction to the engineers who will be looking after them.
• 5. First review. Thirty days in we walk you through what we found, what we fixed and what we recommend next.

Fixed fees, no surprises

A simple, predictable monthly cost covers your whole environment. No surprise bills, no hidden extras, just dependable support that grows with your business.

Pricing is per user per month, so it scales predictably when you hire and comes down if you shrink. There is no charge per ticket and no hourly rate, which means we are paid to prevent problems rather than to turn up after them.

What this looks like in practice

Three Kent businesses we support, and what changed for them.

Why choose CT1 for IT Support?

• 15+ years supporting businesses across Canterbury and Kent
• 80+ local companies rely on us as their long-term technology partner
• Plain-English communication, no tech nonsense
• 5/5 customer satisfaction score
• Proactive prevention, not reactive firefighting

Get started today

IT shouldn't be complicated. Book a free, no-obligation IT health check and we'll identify risks, outdated systems and hidden costs across your environment.

If you would rather see a number first, the 60-second quote gives you an indicative monthly range without speaking to anyone. Either route ends in the same place: a fixed monthly fee, agreed up front, with the response times above written into it.