IT Support in Deal
Reliable, fixed-fee IT support for Deal businesses: independent shops, practices and home-working professionals, all covered by one local team.
IT support for Deal's independents
CT1 Technologies provides fixed-fee IT support for businesses in Deal, with engineers based in Canterbury covering the area.
Deal's high street is regularly named among the best in the country, and behind it sits a busy community of independent retailers, galleries, hospitality businesses, professional practices and remote workers who have swapped London for the seafront.
CT1 Technologies supports Deal businesses from Canterbury, about half an hour away. We cover helpdesk, security, Microsoft 365, backups and connectivity as your complete outsourced IT department, for one fixed monthly fee.
What our Deal IT support includes:
Contractual response times, not averages: 15 minutes for critical issues, 30 minutes for high priority, 2 hours for medium and 4 hours for low, backed by service credits if we miss them.
- Unlimited helpdesk support with a 100% ticket response rate
- On-site visits to Deal covering the town, Walmer and Sandwich
- Proactive monitoring and patching that prevents problems instead of billing for them
- Retail and hospitality IT keeping tills, card machines and WiFi online
- Secure home working for the town's growing remote professional community
- One phone call to 01227 808050 gets you a real local engineer, not a call queue
From the high street to home offices
We support shops and restaurants along Deal's high street and seafront, professional practices in the conservation area's period buildings, and the home offices of consultants and directors who now run businesses from the coast.
For retailers, uptime is everything: a card machine that drops out on a busy Saturday costs real money. We build resilient connectivity with failover so trading never stops with a single fault.
Already have someone looking after your IT in Deal?
An in-house IT person
We work alongside them rather than replacing them: taking the helpdesk queue, the patching schedule and the out-of-hours cover off their plate, so they can spend their time on the projects that actually need someone who knows your business. Plenty of our clients run it this way.
An existing IT provider
If it's not working the way you'd like, we manage the switch: collecting documentation, credentials and licences from your outgoing provider, so your team isn't the one chasing them. See how switching provider actually works.
“During a Saturday rush the last thing you can afford is the card machine going down. That simply doesn't happen any more.”
Operations Director, East Kent hospitality group
We hold ISO 9001, ISO 14001, ISO 45001 and ISO 27001 ourselves, alongside Cyber Essentials Plus: the standards we would expect of anyone touching a client's data, applied to our own.
Frequently asked questions
Yes. Our Canterbury engineers are about 30 minutes away and cover Deal, Walmer and Sandwich regularly, so urgent on-site issues are usually dealt with the same day.
Do you offer on-site IT support in Deal?
Yes. Our Canterbury engineers are about 30 minutes away and cover Deal, Walmer and Sandwich regularly, so urgent on-site issues are usually dealt with the same day.
I run my business from home in Deal. Can you support me?
Yes. We support plenty of home-based directors and consultants with business-grade security, backups and Microsoft 365, under the same fixed-fee agreement as office-based clients.
How much does IT support in Deal cost?
A simple fixed monthly fee per user, agreed up front, with no surprise bills. Book a free IT health check for a clear, itemised quote.
Can you take over from our current IT provider?
Yes: we handle the whole switch, including documentation, passwords and licences, with any brief interruption scheduled around your working day rather than left to chance.
Do you offer IT support by the hour, or only on contract?
Fixed monthly fee only, priced per user. No hourly billing and no per-ticket charges, which means we are paid to stop problems happening rather than to turn up once they have.
Do you provide support outside normal office hours?
Helpdesk hours are 08:30 to 17:30, Monday to Friday, excluding public holidays. 24/7 cover is available where an outage outside those hours would genuinely stop the business, agreed as part of your setup rather than assumed.
Is outsourced IT support cheaper than hiring in-house?
For most businesses under a certain size, yes: one salaried engineer covers one set of skills and is unavailable when they are on leave or off sick, where a fixed monthly fee buys a whole team's worth of cover. The exact comparison depends on your headcount and how specialised your needs are, which is exactly what a free IT health check works out.
How is CT1 different from a national IT company that covers Deal?
A national provider's Deal coverage usually means a call centre and a subcontracted engineer dispatched from wherever one is free. Ours is a Kent-based team already working in Deal regularly, who can be on-site quickly at local rates rather than being charged out from London.
Book your free IT health check
Tell us a little about your business and we'll identify security risks, outdated systems and hidden costs, free, with no obligation and no hard sell.
Prefer to talk? Call 01227 808050 . Phone lines open Mon–Fri, 8:00am–6:00pm.