IT Support in Canterbury
Proactive, fixed-fee IT support from a team based right here in Canterbury: on-site fast when you need us, fixing problems before you notice them the rest of the time.
IT support from your neighbours, not a call centre
CT1 Technologies provides fixed-fee IT support for businesses in Canterbury, with engineers based right here in the city.
CT1 Technologies is based at 71 New Dover Road: a few minutes from Canterbury city centre. When a Canterbury business calls us, they speak to an engineer who can be at their door the same morning, who knows the city's buildings, its broadband quirks and, usually, their business by name.
We support Canterbury's law firms, accountants, GP practices, schools, shops and charities as their complete outsourced IT department: helpdesk, security, Microsoft 365, backups and connectivity, all under one fixed monthly fee.
What our Canterbury IT support includes:
Contractual response times, not averages: 15 minutes for critical issues, 30 minutes for high priority, 2 hours for medium and 4 hours for low, backed by service credits if we miss them.
- Unlimited helpdesk support with a 100% ticket response rate
- On-site visits across Canterbury with engineers minutes away, not hours
- Proactive monitoring and patching that prevents problems instead of billing for them
- Cyber security and backups with Cyber Essentials guidance built in
- Microsoft 365 management including migration, licensing and Copilot
- One phone call to 01227 808050 gets you a real local engineer, not a call queue
Canterbury is our home
From the city centre and King's Mile independents to the university quarter, Wincheap and Barton Business Park, we look after businesses across the whole city, and being local means site visits, cabling jobs and emergency call-outs happen in hours, not days.
Canterbury's economy runs on professional services, education, healthcare, tourism and independent retail. We support all of them today, so whatever your sector, we've almost certainly solved your problem before: probably in the same postcode.
Already have someone looking after your IT in Canterbury?
An in-house IT person
We work alongside them rather than replacing them: taking the helpdesk queue, the patching schedule and the out-of-hours cover off their plate, so they can spend their time on the projects that actually need someone who knows your business. Plenty of our clients run it this way.
An existing IT provider
If it's not working the way you'd like, we manage the switch: collecting documentation, credentials and licences from your outgoing provider, so your team isn't the one chasing them. See how switching provider actually works.
“CT1 took a genuine weight off our shoulders. We know client files are secure and if anything goes wrong, they are on it before we have even noticed.”
Practice Manager, Canterbury law firm
We hold ISO 9001, ISO 14001, ISO 45001 and ISO 27001 ourselves, alongside Cyber Essentials Plus: the standards we would expect of anyone touching a client's data, applied to our own.
Frequently asked questions
Yes. We're based on New Dover Road in Canterbury, so on-site support is genuinely local, for urgent issues we can often be with you the same morning. Most day-to-day issues are fixed even faster remotely.
Do you offer on-site IT support in Canterbury?
Yes. We're based on New Dover Road in Canterbury, so on-site support is genuinely local, for urgent issues we can often be with you the same morning. Most day-to-day issues are fixed even faster remotely.
How much does IT support in Canterbury cost?
We work on a simple fixed monthly fee per user, agreed up front, with no surprise bills. The exact price depends on your headcount and what's covered: book a free IT health check and we'll give you a clear, itemised quote.
Can you take over from our current IT provider?
Yes: we handle the whole switch, including collecting documentation, passwords and licences from your outgoing provider. Most Canterbury businesses barely notice the switch happen, and anything that could cause a brief interruption, like a firewall swap, is scheduled with you in advance rather than sprung on you.
Do you support both offices and remote workers?
Yes. We manage office networks across Canterbury and secure home-working setups for staff wherever they are, under the same agreement.
Do you offer IT support by the hour, or only on contract?
Fixed monthly fee only, priced per user. No hourly billing and no per-ticket charges, which means we are paid to stop problems happening rather than to turn up once they have.
Do you provide support outside normal office hours?
Helpdesk hours are 08:30 to 17:30, Monday to Friday, excluding public holidays. 24/7 cover is available where an outage outside those hours would genuinely stop the business, agreed as part of your setup rather than assumed.
Is outsourced IT support cheaper than hiring in-house?
For most businesses under a certain size, yes: one salaried engineer covers one set of skills and is unavailable when they are on leave or off sick, where a fixed monthly fee buys a whole team's worth of cover. The exact comparison depends on your headcount and how specialised your needs are, which is exactly what a free IT health check works out.
How is CT1 different from a national IT company that covers Canterbury?
A national provider's Canterbury coverage usually means a call centre and a subcontracted engineer dispatched from wherever one is free. Ours is a Canterbury-based team on the city's own streets every day, who can be on-site quickly at local rates rather than being charged out from London.
Book your free IT health check
Tell us a little about your business and we'll identify security risks, outdated systems and hidden costs, free, with no obligation and no hard sell.
Prefer to talk? Call 01227 808050 . Phone lines open Mon–Fri, 8:00am–6:00pm.