Find the right IT support package
Thirteen straight questions about how much you depend on your systems, who is already asking you to prove your security, and where you are heading. At the end we tell you which of our three managed IT support packages fits and exactly why, with no obligation and no sales call required.
This covers managed IT support. For phone systems, broadband and leased lines, or a one-off project like an office move or a migration, those are quoted individually: tell us what you need and we will price it properly.
"I highly recommend them to anyone looking to set up a top-notch infrastructure for their business."
ES, Recruitment Consultancy
An honest recommendation, not a sales trick
Answer thirteen straight questions
What you would lose if the systems went down, who is already asking you to prove your security, and where you want the business to be. No jargon, no trick questions.
We match you to a package
Your answers point at one of our three managed IT support packages, and we show you exactly which of your answers drove it. Nothing is hidden behind a scoring model you cannot see.
We confirm it, free
A short, free IT health check turns the recommendation into an exact fixed monthly fee. If we can't add value, we'll tell you that too.
Every plan starts with the essentials covered
Whichever package you land on, it's built on a fully managed foundation. These aren't add-ons or upsells, they come as standard in every CT1 agreement.
- Unlimited helpdesk support for every user
- Contractual response times, 15 minutes for a critical issue
- Endpoint protection and detection on every device
- Security patching across every device
- Multi-factor authentication and identity management
- Cyber awareness training for all staff
- Microsoft 365 backup, because Microsoft's retention is not one
- Starters and leavers handled end to end
- Hardware and software procurement at trade pricing
- One fixed monthly fee, agreed up front
"They are a detail driven bunch and I cannot recommend them enough."
Anthony McDonald, , one of 80+ Kent businesses we support
Asked before every quote
How accurate is the recommendation?
It reflects the answers you give, and we show you which of them drove the result rather than hiding it behind a score. Most businesses land on the package we would have suggested after a conversation. If your answers sit on a boundary we would rather talk it through than push you up a tier.
Does it tell me the price?
Not yet. It tells you which package fits and why. The exact fixed monthly fee depends on device counts, any on-site equipment and how your systems are set up today, which is what the free health check confirms. Nobody will pressure you, and you choose whether to take the next step.
Are there any hidden or one-off costs?
Your monthly fee is fixed and agreed up front, and any one-off onboarding or project work is itemised clearly in your proposal before you commit. No surprise bills, ever.
What happens after I see my recommendation?
Your answers come through to our team, and we'll follow up to offer a free IT health check. That's a short, no-obligation review that turns the recommendation into an exact quote tailored to your business.
Does the price change as we grow?
The per-user model flexes with you: hire people and the fee scales predictably, shrink and it comes down. You always know what next month costs.
Prefer to talk it through?
No forms, no waiting. Call the team or drop us an email and we'll talk through what your business needs.