Care provider, Kent: 60 staff across 3 homes
Cyber Essentials Plus for a Kent Care Provider
A care provider operating three residential homes across Kent needed to protect highly sensitive resident data and win local-authority contracts that required Cyber Essentials certification, with carers who are busy looking after people, not computers.
Challenge
Resident records, medication schedules and staff rotas were handled on shared logins and ageing PCs. Local-authority tenders now required Cyber Essentials, and an attempted phishing attack had already come uncomfortably close to succeeding.
Solution
CT1 Technologies hardened every device, introduced individual logins with multi-factor authentication, deployed managed email filtering with staff awareness training, and guided the organisation through Cyber Essentials and then Cyber Essentials Plus: handling the evidence and assessment end to end.
Results
The provider passed Cyber Essentials Plus first time, qualified for two new local-authority contracts, and reduced phishing click-rates to near zero after training. Insurance premiums fell at the next renewal.
Key Benefits
- Certified first time: Cyber Essentials Plus achieved with CT1 managing the whole process.
- Contracts unlocked: certification opened the door to new local-authority work.
- Staff switched on: plain-English training that busy care teams actually remember.
Resolution
Resident data is now protected to a certified standard, and the provider renews its certification each year with CT1 handling the heavy lifting in the background.
“Our teams care for people, not computers. CT1 made security something that just happens around us, and the certification has already paid for itself in new contracts.”
Registered Manager, Kent care provider
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