Hospitality group, East Kent: 4 sites
Always-On Connectivity for a Kent Hospitality Group
A growing hospitality group running four venues across East Kent, a restaurant, two cafés and a seafront bar, was losing sales to patchy WiFi, dropped card payments and a phone system that couldn't keep up with bookings.
Challenge
Each venue had its own consumer-grade broadband, unmanaged WiFi and a separate phone line. Card machines dropped out during peak service, bookings were missed, and no one could see what was failing where.
Solution
CT1 Technologies rolled out business broadband with 4G failover at every site, managed WiFi designed for each building, and a single cloud VoIP system so bookings ring through to the right venue. Everything is monitored centrally, and issues are usually fixed before staff notice.
Results
Card payments have run uninterrupted through every peak service since the rollout, guest WiFi is a selling point rather than a complaint, and the group added their fourth venue with IT ready on opening day.
Key Benefits
- No lost sales: resilient connectivity with automatic failover keeps tills and card machines online.
- One phone system: cloud VoIP across all venues with central booking management.
- Ready to grow: new sites come online in days with a proven, repeatable setup.
Resolution
The group now treats IT as a solved problem. New venues follow a template CT1 can deploy quickly, and the owners get one monthly invoice instead of a drawer full of contracts.
“During a Saturday rush the last thing you can afford is the card machine going down. That simply doesn't happen any more.”
Operations Director, East Kent hospitality group
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