Managed IT Services in Kent
Your complete IT department for one fixed monthly fee: helpdesk, security, cloud, connectivity and strategy from one accountable Kent partner.
Everything IT, one partner, one fee
Managed IT means we take ownership of the whole picture: the helpdesk your team calls, the security that protects you, the backups that save you, the licences you pay for and the roadmap that ties it together.
For most Kent businesses that costs less than one junior IT hire, and delivers a whole team: engineers, security specialists and strategic advice, with someone answerable when anything goes wrong.
What our managed IT service includes:
Contractual response times, not averages: 15 minutes for critical issues, 30 minutes for high priority, 2 hours for medium and 4 hours for low, backed by service credits if we miss them.
- Unlimited helpdesk for every user, every device, with a 100% response rate
- Proactive monitoring and maintenance fixing problems before they interrupt work
- Security as standard MFA, patching, filtering, backups and training
- Vendor management we deal with your software, broadband and phone suppliers, on Complete and above
- Quarterly strategy reviews a clear roadmap, not just a ticket queue
- One phone call to 01227 808050 gets you a real local engineer, not a call queue
The local alternative to national providers
National MSPs put Kent in their coverage map; we actually drive its roads. Headquartered in Canterbury with engineers across the county daily, we combine enterprise-grade tooling with the accountability of a local firm.
That's why Kent law firms, accountants, care groups, schools and hospitality businesses rate us 5/5: the same faces, a phone that gets answered, and IT that quietly works.
Already have someone looking after your IT in Kent?
An in-house IT person
We work alongside them rather than replacing them: taking the helpdesk queue, the patching schedule and the out-of-hours cover off their plate, so they can spend their time on the projects that actually need someone who knows your business. Plenty of our clients run it this way.
An existing IT provider
If it's not working the way you'd like, we manage the switch: collecting documentation, credentials and licences from your outgoing provider, so your team isn't the one chasing them. See how switching provider actually works.
“CT1 took a genuine weight off our shoulders. We know client files are secure and if anything goes wrong, they are on it before we have even noticed.”
Practice Manager, Canterbury law firm
We hold ISO 9001, ISO 14001, ISO 45001 and ISO 27001 ourselves, alongside Cyber Essentials Plus: the standards we would expect of anyone touching a client's data, applied to our own.
Frequently asked questions
Break-fix bills you when things go wrong, which rewards failure. Managed IT charges a fixed monthly fee to keep things working, which aligns our incentives with yours: the fewer problems you have, the better for both of us.
What's the difference between managed IT and break-fix support?
Break-fix bills you when things go wrong, which rewards failure. Managed IT charges a fixed monthly fee to keep things working, which aligns our incentives with yours: the fewer problems you have, the better for both of us.
How much do managed IT services cost in Kent?
A fixed monthly fee per user, agreed up front, that flexes as you hire or shrink. For most SMEs it's a fraction of the cost of in-house IT staff.
We have some in-house IT. Can you work with them?
Yes. We co-manage happily: your team keeps the day-to-day they want, and we provide the tooling, escalation and cover for holidays and leavers.
How quickly can you take us on?
Onboarding typically takes two to four weeks, including auditing your systems, collecting credentials from your outgoing provider and rolling out monitoring, with anything disruptive scheduled around your team's working day rather than during it.
Book your free IT health check
Tell us a little about your business and we'll identify security risks, outdated systems and hidden costs, free, with no obligation and no hard sell.
Prefer to talk? Call 01227 808050 . Phone lines open Mon–Fri, 8:00am–6:00pm.